Phyllis Raphael is a great teacher, and, unlike many of the teachers in the writing program who claim that you either "have it, or you don't," she is willing to offer real, clinical solutions to make your writing clearer and better.
She rejoiced with me as my writing improved, and understood my consternation when it was bad. She worked with me to try different ways of framing stories in order to make the telling easier.
She really cares for her students and, while she is rather unorganized, it isn't much compared to the rest of the writing program faculty.